Heat Pump Service & Maintenance

Lexington , KY

Mission

There’s nothing worse than coming home to find out your heat pump or ductless mini split unit is malfunctioning, causing you to be uncomfortable in your home or business.

 

At Atlas Air Comfort our goal is for that not to happen, stay ahead of unit breakdowns by getting your systems regularly serviced and maintained by our technicians. We have beyond the necessary technical knowledge to keep your central heat pumps, as well as your mini split heat pumps running in prime condition.

Our winters in Lexington can often be quite cold, if you’re stuck without central air heat in your home or business that can not only be uncomfortable, it can be dangerous. Our goal, as should yours, is to keep yourself and your family safe and comfortable - especially in the winter months. Atlas Air is your local expert for ductless mini split and central air heat pump service, don’t wait until your system shuts down, call to schedule professional service today!

We’re proud to be a Veteran Owned and operated company here in Lexington, KY. We strive to provide the best HVAC service and installation for both residential and commercial customers. Our team has well over a decade of experience providing customers with top-notch service to their heat pump and mini split units. Mini split heat pumps are a relatively new and exciting heating and cooling technology that has the ability to efficiently and effectively heat your home during the winter and cool your home during the summer. With incredible ease of use, it’s no wonder more and more businesses and homeowners are choosing to install these to keep comfortable year round.

We Service The best

  • Expert Technicians

  • Stay Ahead of Breakdowns With Routine Maintenance

  • Stay Warm This Winter

  • Get In Touch Today

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However, because they rely on relatively new technology, many HVAC service companies don’t provide the adequate resources to service these units, and their technicians aren’t aptly trained in mini split troubleshooting or installation. But that’s not the case at Atlas Air Comfort, our technicians are experts at servicing, repairing and installing mini split heat pumps. Get in touch today to learn more and to talk with one of our representatives.

It’s important to recognize some common issues with both mini split and heat pump units, surprisingly often our heat pump technicians arrive to a service call only to find the solution could have been solved by the home or business owner.

  1. Before you call for heat pump service check your thermostat settings, making sure at least one zone is set to on and the desired temperature is set well below ambient or well above ambient for heating, if batteries need replacing do so.

  2. Power Supply - Check your indoor emergency system switch to ensure it is on. This is typically a toggle switch that may have a red cover plate 

    1. Check your circuit breaker to make sure that you have not had a nuisance trip and your heat pump system does have power

    2. Check the outdoor disconnect to make sure it is on.

  3. Heat Pumps Operations

    1. In Heat Mode, Is Defrost On? If you are operating in the heat mode, make sure that your system is not in “Defrost” mode. If it is "defrost" should complete within a few minutes and heating operations should then resume.

    2. Consider the Time Delay: If your breaker was off, after turning the power on, give it a few minutes: many systems have a built-in time delay.

  4. Check System Airflow

    1. Check your indoor unit filters. If your filters have not been changed lately, change them now.

    2. Make sure that the grills / registers in your duct system are open and free of obstructions.

    3. Check your outdoor unit coils. Is it obstructed with leaves or debris? If so, clean the coil if you can do so without damaging the outdoor coil. You might need our help on this one.

  • For a ductless unit check the following -

  • 1. Start with the controls

    • If you are using hand held remotes, check the battery, and replace them now.

  • 2. Make sure that at least one zone is set to "ON" and the desired temperature is set well below ambient for cooling operation, or well above ambient for heating.

  • 3. If you are operating in the heat mode, make sure that your system is not in “Defrost” mode. If it is, wait a few minutes for your system to complete its defrost cycle.

    • Now check the power supply:

  • 4. Check your circuit breaker for your outdoor unit to ensure that you have not had a nuisance trip and your heat pump system does have power.

  • 5. Check the outdoor disconnect typically mounted next to your outdoor unit to ensure that it is "ON".

  • 6. If your breaker or disconnect was off, after turning the power on, give it a few minutes: many systems have a built-in time delay.

    • *If your system is on, but not heating or cooling properly:

  • 7. Check your indoor unit filters. If your filters have not been cleaned lately, clean them now.

After checking these items, if your central heat pump system or ductless mini split unit is still not running properly call us and we’ll dispatch a professional service tech to help! 

At Atlas Comfort Air, our goal is to be the best heat pump and mini split service company in all of Kentucky. From the moment you call us to when we’re leaving your home or business after a service call, our highly trained and experienced team will be there for you every step of the way. We know how stressful repairing or installing a heat pump or ductless unit can be, but we will do everything in our power to ensure that you have the best experience possible throughout our provided service.

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